Privacy Policy of 5gbetmobi: your data protected

1 Personal Data Controller

For the purposes of the General Personal Data Protection Law (LGPD — Law No. 13,709/2018), the controller of personal data collected through the platform 5gbetmobi is the company responsible for operating the 5gbetmobi.net website and all services associated with it.

This Privacy Policy applies to all personal data collected by 5gbetmobi via:

• The 5gbetmobi.net website and all its pages and subsections.
• The player account registration and management process.
• Deposits, withdrawals, and financial transactions made via Pix, boleto bancário, credit/debit card, Mercado Pago, PicPay, or TED.
• Sports Betting on football, MMA, and UFC, and other sports.
• Casino games, live casino, slots, and crash games.
• Communications via email, chat, WhatsApp, or any support channel.

By creating an account on 5gbetmobi, the player confirms having read and agreed to this Privacy Policy in full.

2 What Personal Data We Collect

A 5gbetmobi only collects the data necessary to operate the platform, process payments, and meet legal obligations. Collection follows the data minimization principle set out in the LGPD.

3 How We Use Your Personal Data

Every piece of data collected by 5gbetmobi has a specific and legitimate purpose. We do not use your information for any purpose beyond those described below:

• Account creation and management: your identification and contact details are required to create your profile, ensure only one account exists per CPF, and enable secure access to the platform.
• Financial transaction processing: financial data is used to process deposits via Pix, boleto bancário, card, and TED, and to process withdrawals to the Pix key linked to your registered CPF.
• Identity verification (KYC): documents requested during the verification process are used solely to confirm the account holder's identity, comply with anti-money laundering requirements, and protect the player against unauthorized use of their data by third parties.
• Experience personalization: behavioral data on the platform — preferred games, betting history, access times — is used to suggest relevant promotions and improve the interface. This personalization is always based on demonstrated preferences, not inferences about sensitive personal characteristics.
• Fraud prevention and security: technical data such as IP address, device information, and behavioral patterns are continuously monitored to detect unauthorized access, fraud attempts, multiple account creation, and other irregular activity.
• Operational communications: we use your email and phone number to send transaction confirmations, security alerts, account updates, and mandatory communications about changes to the Terms and Conditions.
• Marketing communications (with consent): if you have opted in to receive promotional communications, we may send you information about bonuses, new games, sporting events such as Copa do Brasil, Libertadores, and UFC, and other promotions from 5gbetmobi. You can opt out at any time.
• Compliance with legal obligations: certain data is retained and may be shared with competent Brazilian authorities when required by law, court order, or applicable regulatory process.

4 Legal Basis for Data Processing (LGPD)

Under Article 7 of the LGPD, the processing of personal data by 5gbetmobi is grounded in the following legal bases:

• Contract performance (art. 7, V): the processing of identification, contact, and financial data is required to carry out the contract entered into between the player and 5gbetmobi at the time of registration and for the provision of contracted services.
• Legal obligation compliance (art. 7, II): data collected during the identity verification (KYC) process and financial records are processed to comply with obligations set out in Brazilian legislation applicable to the sector.
• Legitimate interest (art. 7, IX): technical and behavioral data is processed on the basis of the legitimate interests of 5gbetmobi in preventing fraud, ensuring platform security, and improving the player experience, in full respect of the rights and reasonable expectations of the data subject.
• Consent (art. 7, I): marketing communications are sent only with the user's express consent, which may be withdrawn at any time without affecting access to any other services on the platform.

5 Data Sharing with Third Parties

A 5gbetmobi does not sell, rent, transfer, or commercialize players' personal data with third parties for commercial purposes. Sharing occurs only in the strictly necessary situations described below:

• Payment processors: the minimum necessary financial data is shared with Pix, boleto bancário, credit/debit card, and TED processors (including Nubank, Itaú, Bradesco, Banco do Brasil, Mercado Pago, and PicPay) solely to process transactions requested by the player.
• Partner game providers: identification and session information required for the operation of games (such as Evolution Gaming, Pragmatic Play, and Spribe) is shared solely to enable the contracted games to function. These providers act as data operators under the LGPD and are subject to data processing agreements.
• Technology infrastructure services: hosting, cybersecurity, and data analytics providers that support the technical operation of 5gbetmobi may access data in a controlled manner and under contractual confidentiality terms.
• Competent authorities: data may be disclosed to Brazilian regulatory, judicial, or law enforcement authorities when required by legal determination, court order, or applicable regulatory obligation, with no prior notice to the player required in such specific cases.

All third parties with access to personal data of players at 5gbetmobi are contractually required to protect that information to a standard equivalent to this Privacy Policy.

6 Data Security

A 5gbetmobi implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. The key safeguards in place include:

• 256-bit SSL encryption on all communications between the user's device and the platform's servers.
• Encryption at rest for sensitive data stored in the systems of 5gbetmobi, including identification information and financial data.
• Role-based access control: only team members with a demonstrated need have access to specific personal data.
• Continuous security monitoring with intrusion detection and automatic alerts for suspicious activity.
• Two-factor authentication available to all players in account settings.
• Periodic security audits conducted by independent external specialists.
• Internal security incident response policy, with defined procedures for notifying affected individuals in the event of a data breach, as required by the LGPD.

7 Your Rights as a Data Subject (LGPD)

Brazil's General Data Protection Law guarantees you, as the data subject whose personal data is processed by 5gbetmobi, the following rights, which may be exercised at any time through our support channel:

To exercise any of these rights, please contact us at suporte@5gbetmobi.net or via the support chat available 24/7 on the platform. We will verify your request and respond within 15 business days, as required by the LGPD. There is no cost to exercise these rights.

8 Data Retention and Deletion

A 5gbetmobi does not retain personal data indefinitely. Retention periods are defined based on the purpose of processing and applicable legal requirements:

• Active account data: retained for the entire period during which the account remains active on the platform.
• Financial and transaction data: retained for a minimum of 5 years after account closure, as required by Brazilian tax and anti-money laundering legislation.
• Identity verification documents (KYC): retained for a minimum of 5 years after account closure or last use of the service.
• Betting and gaming records: retained for 5 years for audit and dispute resolution purposes.
• Security and access logs: retained for 12 months for fraud detection and incident investigation purposes.
• Support communications: retained for 2 years for quality assurance and complaint resolution purposes.

Once the applicable retention periods expire, data is securely deleted or irreversibly anonymized. Anonymized data may be used for statistical purposes to improve the platform without restriction under the LGPD.

A player's request to close their account triggers the deletion process for data not subject to mandatory legal retention, with a maximum period of 30 days to delete eligible data.

9 Cookies and Tracking Technologies

A 5gbetmobi uses cookies and similar technologies to ensure the platform functions correctly, analyze browsing behavior, and personalize the player experience. The types of cookies used are as follows:

You can manage your cookie preferences at any time through your browser settings or in the privacy section of your account settings at 5gbetmobi. Disabling non-essential cookies does not prevent you from using the platform.

10 Minor Protection

A 5gbetmobi is an adult entertainment platform restricted to individuals aged 18 and over. We do not intentionally collect personal data from anyone under 18.

The registration process includes date-of-birth verification and, in KYC cases, documentary proof of legal age. Accounts identified as belonging to minors are immediately closed, any collected data is deleted, and deposited funds are returned without processing any bets.

If you believe a minor has created an account on 5gbetmobi, please get in touch immediately by emailing suporte@5gbetmobi.net so the matter can be handled as a priority.

11 International Data Transfers

Due to partnerships with international game providers — such as Evolution Gaming, Pragmatic Play, and Spribe — minimal session data may be processed on servers located outside Brazil to enable gameplay. These transfers occur only when necessary and are carried out with appropriate safeguards.

A 5gbetmobi ensures that all international transfers of personal data comply with Article 33 of the LGPD, through:

• Contracts with standard data protection clauses equivalent to those required under Brazilian law.
• Verification that the destination country provides a level of personal data protection compatible with the LGPD.
• Transfer limited to the minimum data necessary for the specific purpose.

Sensitive financial data — including Pix, bank slip, and card information — is processed exclusively by providers with infrastructure in Brazil and is never transferred abroad.

12 Changes to this Privacy Policy

A 5gbetmobi may update this Privacy Policy periodically to reflect changes in Brazilian legislation, new platform features, new partners, or adjustments to data processing practices.

Whenever relevant changes affecting your rights as a data subject occur, you will be notified by email at least 15 days' notice before the changes take effect. For minor operational updates with no impact on data subjects' rights, the update may be published on this page with an in-platform notice.

The date of the last update is always shown at the top of this page. We recommend reviewing this Policy periodically. The current version supersedes all previous versions and is always available at 5gbetmobi.net/privacy-policy.

13 Contact, DPO & Privacy Channel

For any questions relating to this Privacy Policy or the processing of your personal data by 5gbetmobi, or to exercise your rights as a data subject, use the channels below:

• Privacy email: suporte@5gbetmobi.net — please include "LGPD – Data Subject Request" in the subject line.
• Live chat: available 24 hours a day directly on the platform, with support in Brazilian Portuguese.
• WhatsApp: available for support during business hours and for urgent matters.

The Data Protection Officer (DPO) of 5gbetmobi is responsible for receiving communications from data subjects and the National Data Protection Authority (ANPD). All formal LGPD-related requests must be sent to the email above with the requester's full identification.

A 5gbetmobi responds to data subject requests within 15 business days of receiving a complete and properly identified request. In more complex cases requiring additional analysis, the deadline may be extended with prior notice to the requester.

If you believe your rights as a data subject have not been properly upheld, you have the right to file a complaint with the National Data Protection Authority (ANPD), as provided under Article 18, §1, of the LGPD.